Author Archives: David Mills

Accenture Research on Business Agility

Wharton Leadership Conference Accenture research on business agility shows that leaders stand apart from other companies on nearly every dimension of agility—they actively build seasoned and diverse management teams, prioritize strategic decisions, speed up decision making, prepare their ecosystems to … Continue reading

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What do ethics have to do with leadership?

Ethics, character, moral intelligence…some people think these concepts seem old-fashioned. Some leaders cut corners, bend the rules, or shade the truth because they are afraid they might miss opportunities.

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Customer is Always Right – ?

It’s perhaps the most well-known phrase in customer service. But when you stop and think about it, is this statement an unwavering fact or a small business myth that needs to be questioned? Marcus Lemonis has the last word on … Continue reading

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Effective Healthcare IT Leaders

Some people seem to be born leaders. But good leadership is a skill which can be learned. Experts in this video tell us what they see as the most important traits of effective leaders in health IT.

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The Changing Role of Leadership in Healthcare

Dympna Cunnane, Organisation Development Consultant and Programme Director at London Business School, discusses her views on how healthcare leaders respond to the pressures of the job and their role in ensuring high quality, compassionate care for patients.

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Employee Recovery : The Struggling Asset

Background It is good to remember that the most important asset in any organization is the employee. However, there are times when an asset can become one of the biggest liabilities. This is often the case when an employee has … Continue reading

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